Customer Support Officer x 3
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
This is a new role and a fantastic opportunity for someone who has experience of delivering excellent customer support policies, processes and culture and who enjoys working within a fast-paced environment.
As part of the DofE Customer Support Team, you will work closely with colleagues throughout the charity to develop a new approach to customer support across the UK. You will establish and maintain strong working relationships with all teams across the DofE to ensure the delivery of a high quality DofE customer support across our external audiences.
We are looking to recruit a dynamic, proactive and effective team player who loves supporting customers to join DofE. The post holder will report to the Senior Customer Support Manager and will be responsible for the day-to-day contact with DofE’s audience.
About you:
You will be involved in Providing helpful, supportive, and friendly service to people contacting DofE, across a variety of contact channels including inbound and outbound telephone calls, email, live chat, and other channels as developed and required.
Using DofE sources of information be able to answer questions accurately and in a timely manner following established Customer Support Team processes to solve issues.
Identifying complex, difficult and specialist queries, and escalating these in line with the Customer Support Team processes.
What will you get in return?
From day one we offer excellent staff benefits including a competitive salary, generous pension, 25 days holiday plus bank holidays and 3 days paid director days over the Christmas shutdown, volunteering leave, Healthcare cash plan, employee assistance programme, extensive online training programme, plus many more.
If you are a dedicated and visionary leader ready to make a significant impact for a brilliant business, we encourage you to apply today.
How to apply:
If you would like to learn more about this opportunity a full Job description can be found on our careers page.
The deadline for applying for this role is: Sunday 2nd June – Midnight
First Interviews will be: 7th & 10th June – to be held virtually via Teams.
Second Interview will be: 19th & 21st June – Face to face in our office were this position will be based.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us by email recruitment@dofe.org
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo the following checks: an Enhanced Disclosure and Barring Service check. (e.g. DBS/PVG or similar), references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check
About DofE
Since its launch in 1956, the DofE has empowered millions of young people to become the very best they can be. It was established by HRH The Duke of Edinburgh, our Patron, and is still guided by the same set of principles he laid down.
The flexibility and adaptability of DofE have allowed the DofE to spread around the world. We operate through a social franchise model in the UK, licensing and supporting a wide range of organisations to deliver DofE programmes to hundreds of thousands of young people every year.
Despite the disruption caused by the COVID-19 outbreak our ambition to grow the number of young people who can access a DofE programme remains unchanged and we continue to engage new partners and develop innovative ways of working with businesses, the voluntary sector, and policymakers across the UK to ensure that any young person who wants to do their DofE can do so. To find out more visit DofE.org/about.
Diversity, equality & inclusion
The DofE is committed to creating a diverse and inclusive staff team and we are proud to be an equal opportunity employer.
We recruit, develop, promote and value people and the DofE is committed to creating a diverse and inclusive workforce. In order to meet the changing needs and aspirations of the most diverse generation of young adults ever, our staff need a range of perspectives, skills, and lived experience.
While we welcome applications from people of all backgrounds to join our passionate and friendly team, at present people of colour, disabled people, and people under 25 are not as well represented as we would like. As such we particularly encourage applicants from these backgrounds.
Our values
I am empowering
I am
inclusive
I have
integrity
I am
dynamic
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